Where can I find a RACI Matrix for the overall Service Lifecycle processes
By ITIL® from Experience©
An ITIL® Service Lifecycle Process/RACI1
Reference Matrix2
is available as a free download from the ILX Group (www.ilxgroup.com).
ITIL® Service Lifecycle RACI Matrix (PDF, 945 KB)
Last updated on: 2017-10-09
Published on: 2017-03-26
"A RACI Matrix is a good analysis tool and a poor communication vehicle."
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Category:
Implementation > People
Implementation > Process
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